REFUND/RETURN POLICY

We ONLY offer the option of cash refunds for sold out purchases. For all other applicable return scenarios we offer store credit with which you can use to purchase another Ayaba outfit.

For applicable returns, we have a 14 day return policy, which mean all items must be returned within 14 days after delivery for an exchange or store credit. For eligible returns, your item must be in the same condition that you received it, unworn, unwashed and in its original packaging with original tags attached. Items that do not meet these conditions will be refused and returned to the shipper’s address on file. To book a return, email us at hello@ayabawoman.com with your Order Number as the subject and a rep will be in touch. For in store purchases, you will be required to send us the receipt or proof of purchase.

Please read below for applicable and non-applicable return scenarios.

Sold-out Purchase:

If a sold-out item is purchased, you will be notified by the team as soon as possible and offered a suitable replacement, store credit, or a full cash refund.

Sale Purchase:

All sale and discounted items are FINAL SALE. We do not accept returns, refunds, exchanges or store credit for all items purchased on sale.

Customised Purchase:

We do not accept returns, refunds, exchanges or store credit on customised items that have been made to the measurements or colour provided by you.  Please ensure you send us your accurate measurements.​

Faulty Purchase or Wrong Order Delivered:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right (this doesn’t include a scenario where you erroneously ordered the wrong size-please refer to size chart before placing an order). Such complaints must be made within 48 hours of delivery by sending an email to hello@ayabawoman.com and a rep will be in touch.

Return Cost:

All customers willing to return items are responsible for return shipping fees. We advice that you make use of a service that provides tracked shipping to ensure that we receive your item. Kindly make all applicable customs payment when sending out your return as we are unable to do so for you.

Thank you for your business and your cooperation.